Cancellation Policy

Reservations are guaranteed upon the receipt of a $100 deposit per room. Unless the reservation was booked as nonrefundable, guests are entitled to a full refund if cancellations and/or changes to the reservation are made within a cancellation window that varies depending on the season.

According to our policy, during the summer season (May to October), this window is 7 days before the guest’s date of arrival. During the winter season (October to May), the window is 24 hours before the date of arrival. After this, no refund will be given. Credit cards are authorized and charged when the cancellation window closes. This means, even if you booked your summer trip during the winter season, your reservation will be charged according to the summer policy – seven days in advance.

The 7-day cancellation window is also in effect during Juneau’s special annual events, such as Folk Festival, Jazz and Classics, Celebration, and all major conventions.

Guests are requested to carefully note their arrival and departure dates, as they are responsible for all days reserved. No refunds will be made for unused days due to late arrival or early departure.

Tickets booked as nonrefundable are, of course, nonrefundable and unmodifiable.

Group reservations of five or more rooms require a 50% deposit at the time of booking. All balances are charged and the total becomes nonrefundable 30 days before check-in. Additionally, a designated point of contact must be provided, along with a guest list, cell phone numbers, and room assignments prior to arrival.

Extended stays over 10 days require a 50% deposit, and all balances will be charged 60 days before check-in, at which point the entire reservation is nonrefundable.