FAQs2024-03-05T20:51:29-08:00

FAQs

have questions?

LET’S GET YOU SOME ANSWERS!

We’ve gathered the most pressing questions our guests have about Silverbow, hotel policies, and Juneau! If you don’t see your question here, don’t hesitate to give us a call at 907-586-4146 or send us an email at [email protected]. See you SO soon!

What time are check in and check out?2024-01-09T16:05:48-08:00

Check-in is 2:00 p.m, and check-out is noon.

Do you offer early check in or late check out?2024-01-09T16:08:53-08:00

Early check-in and late check-out are based on availability. Please make arrangements for early arrival or late check-out in advance.

Do you offer free shuttle service to and from the airport?2024-01-09T16:09:34-08:00

We don’t offer a shuttle service, but travelers are cared for by a wonderful collection of Juneau taxis, as well as Ubers and Lyfts. It’s a short drive and we guarantee you’ll arrive safe and sound.

How much do you charge for Wi-Fi internet access?2024-01-09T16:10:31-08:00

You’re in Alaska, but that doesn’t mean you’re cut off from the world! Free high-speed WiFi is always available to guests – whether for work or play.

What are the options for parking?2024-01-09T16:11:23-08:00

We offer limited private parking. We’re happy to host your vehicle for $22 a night. They deserve sweet dreams, too!

Can I store my bags before I check in or check out?2024-01-09T16:12:09-08:00

Yes, we have a locked storage locker available for your precious cargo.

Do you offer extra beds or cribs?2024-01-09T16:12:45-08:00

Little one traveling with you? No problem! Many rooms can accommodate our Pack and Play. Just right for tiny guests.

What is your loyalty program?2024-01-09T16:14:10-08:00

Silverbow Inn is a partner of Stash Hotel Rewards, the independent traveler’s rewards program, where you can earn points and redeem points for free stays at one-of-a-kind, top-rated independent hotels in the U.S., Mexico, and the Caribbean. Membership is easy, flexible, and (best of all) free. Learn more about Stash Hotel Rewards.

What are the taxes on my reservation?2024-01-09T16:16:08-08:00

In Juneau, there is a 5% sales tax and 9% bed tax.

Is there a minimum age requirement to check in?2024-01-09T16:16:43-08:00

Yes, guests must be 21 years of age or older to check in.

What is the credit authorization at check in?2024-01-09T16:17:42-08:00

At the close of the cancellation window, the credit card on file will be charged for the full balance of the reservation. Additionally, any reservations booked through an online travel agency (Booking,com, Expedia, etc.) will need to provide a valid credit card upon check-in to be authorized to cover any incidentals.

Does the hotel have ADA accessible rooms?2024-01-09T16:18:28-08:00

There is one ADA accessible room on the first floor. Any potential guests should also be aware that our beautiful, historic hotel was built prior to elevators, so all other rooms are located on the second and third floors. Thankfully, there are stairs… and we are here to help!

I have questions about my bill. Who do I contact?2024-01-09T16:19:18-08:00

Please contact your front desk team at [email protected].

I booked on a website other than Silverbow’s and I need to make a change to my reservation. How do I do this?2024-01-09T16:19:54-08:00

Please contact the website where your original reservation was created to make changes to your stay. These changes will then be reflected in our system.

What is the guest room cancellation policy?2024-01-09T16:20:36-08:00

From May 1 to September 30, reservations must be canceled or modified seven days prior to check in. From October 1 to April 30, reservations may be canceled or modified up to 24 hours prior to check-in. Any reservations canceled or modified after this cancellation window are considered nonrefundable and will be charged for the full balance of the reservation.

Are pets allowed?2024-01-09T16:21:07-08:00

Aside from registered service dogs, pets are not allowed at the inn. Not even the cute ones.

Is smoking allowed on the property?2024-01-09T16:21:53-08:00

Silverbow Hotel is a non-smoking facility. Smoking is permitted 25 feet from any entrance, in accordance with state law. If we smell smoke, we assume fire. At which point, the guest will be doused in fire extinguisher foam, Capital City Fire and Rescue will arrive, and they will be charged a substantial smoking fee.

Do you have a rooftop?2024-01-09T16:26:31-08:00

Overnight guests can wander up to our rooftop deck with fire pits and hot tub, a social hangout for guests and their friends, open year-round.

I want flowers, chocolates, or gifts sent to my guest room. How can I do this?2024-01-09T16:27:05-08:00

We are happy to assist with any recommendations for local proprietors who would be happy to accommodate such lovely requests.

What is the best way to settle my account?2024-01-09T16:27:34-08:00

All personal accounts are payable before check-in time. We gladly accept VISA, MasterCard, and American Express.

What if I forgot something?2024-01-09T16:28:14-08:00

Don’t worry! We have a full line of amenities including toothbrushes, shaving items, vanity kits, and more. Visit or call the front desk to request an item. There are also a number of local shops that provide travel necessities. Just ask, and we’ll point the way.

Do you offer laundry and dry cleaning?2024-01-09T16:29:13-08:00

Guest laundry is available during your stay, along with complimentary detergent, irons and ironing boards. Please contact our front desk staff team for any assistance.

Do you offer luggage assistance?2024-01-09T16:29:57-08:00

Yes, we would be delighted to assist. Please feel free to ask the front desk staff and one of our team members will be of help.

Where is the ice located?2024-01-09T16:30:32-08:00

The communal ice machine is located on the counter in the lobby kitchen.

Do you have coffee available?2024-01-09T16:31:02-08:00

Coffee, espresso, and a variety of teas are available in the lobby kitchen 27/7 for your caffeine needs.

I lost or found an item. What should I do?2024-01-09T16:31:45-08:00

If you lose or find an item, please immediately contact the front desk for assistance.

Are you able to mail something for me?2024-01-09T16:32:21-08:00

Outbound mail may be left at the front desk for pickup. You may purchase a USPS flat rate box, as well. If you require UPS, FedEx, or international shipping, please contact the front desk for options.

How do I find more information on the artists featured throughout the hotel?2024-01-09T16:32:53-08:00

You can find out about all of our featured artists online, or feel free to ask any of our team members as they would be happy to provide more information and give you a tour.

Do the front doors lock?2024-01-09T16:33:39-08:00

For our guests’ convenience, the front door is locked when the last guest arrives and we don’t have front desk staff on site. You may use your front door code to enter the building during that time frame.

What is the evacuation plan for Silverbow Inn?2024-01-09T16:34:32-08:00

In an event that necessitates evacuation of Silverbow Inn, please proceed to the nearest exit as indicated on the door of your guest room, and by signage in the hallway.

Do you have an elevator?2024-01-25T20:29:13-08:00

We do not have an elevator – we have a stair-climbing dolly and our strong team of humans anxious to help you get settled.

Ready for adventure?

make the most of your visit!

DISCOVER: THINGS TO DO IN JUNEAU

Things to do in Juneau Alaska

make the most of your visit!

DISCOVER: THINGS TO DO IN JUNEAU

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