Cancellation Policy

Reservations are guaranteed upon the receipt of a $100 deposit per room. Unless the reservation was booked as nonrefundable, guests are entitled to a full refund if cancellations and/or changes to the reservation are made within a cancellation window that varies as to the season. According to our policy, during the summer season (May to October), this window is seven days prior to check-in time on a guest’s date of arrival. During the winter season (October to May), the window is 24 hours prior to check-in time on date of arrival. Check in is at 3 p.m. After this, no refund will be given. Credit cards are authorized and charged when the cancellation window closes. This means, even if you booked your summer trip during the winter season, your reservation will be charged according to the summer policy – seven days in advance.

The seven day cancellation window is also in effect during Juneau’s special annual events, such as Folk Festival, Jazz and Classics, Celebration, and all major conventions.

Tickets booked as nonrefundable are, of course, nonrefundable and unmodifiable. Guests are requested to note their arrival and departure dates carefully, since they are responsible for all days reserved. No refunds will be made for unused days due to late arrival or early departure.

Group reservations follow cancellation policies outlined in the confirmation email sent separately. There is a 50% deposit and all balances will be nonrefundable 30-days prior to check-in. Please review this email carefully.

Extended stays over 13-days require a 50% deposit and all balances will be charged 60-days prior to check-in.